FAQs for Guests

FAQs for Guests

Last modified: March 29, 2022

Q: I forgot my login details, does it matter?
A: You can reset your password from the login page.

Q: How long is the event running?
A: It varies based on event. Some events continue over days, months or are persistent.  You can always check the emails and communication from your event organizer, or check the SCHEDULE button on the top of your screen. You can also download full schedule from the schedule dropdown:

Q: What’s the schedule?
A: It’s a place that lists all of the experiences that will take place during your event. You can bookmark your favorites to create your own personalized schedule and download this to your calendar app so you don’t miss a beat.

Q: Why doesn’t my video appear when I enter a space?
A: Make sure you allow Sparkle to access your video and microphone via your browser.

If you did not accept the pop-up prompt, you can manage video and microphone access via your browser settings as follows:

  1. In Chrome, go to Settings > Privacy and Security > Site Settings > Camera (and/or Microphone).
  2. Select “Sites can ask to use your camera/microphone”.
  3. Refresh your browser for changes to take effect.

You can also allow access by clicking the video camera icon in the address bar:

Screenshot that highlights the video permissions icon on the browser URL bar

Q: How can I change my default camera?
A: In order to change your default camera to use things like Snap Camera in Sparkle, you have to change your browser default camera in Chrome settings:

  1. In Chrome, go to Settings > Privacy and Security > Site Settings > Camera (and/or Microphone).
  2. Select the camera you’d like to use from the dropdown.
  3. Note that this will become your default for ANY video conference apps that run in your browser, until you change your settings again.

Q: What is Snap Camera?
A: Snap Camera is an AR app that you can use on your desktop computer to add fun effects to your video, from the creators of Snap Chat. You may have seen people use this on Zoom video calls. You can use any lenses, as long as your computer can handle the additional CPU load.

Caution: as soon as you select Snap Camera as your video source, you must have the app running, or else you’ll see yourself as a solid yellow rectangle! Note that flashes of yellow are often visible when using Snap Camera.

Q: I can’t get into a space, how do I join?
A: If you have more than one tab running Sparkle, try closing all but one tab.

Refresh your browser and try to re-join. If that doesn’t work, try copying the URL into an incognito browser window — this will ensure that no browser add-ons are conflicting with Sparkle.

If you are trying to join a table or a take a seat in an auditorium section, check if they are full (it will display a message in red on the main screen). In that case, try joining a different table or section.

Q: I can’t take a seat in an auditorium, what do I do?
A: If your avatar appears momentarily but then becomes un-seated again, be sure that you have only one tab running Sparkle. If you have multiple Chrome windows open, be sure that none of your other windows have a Sparkle tab running by accident. Close the other tabs, refresh the page and try again to take a seat.

Be sure that you are clicking the “+” or join button on an empty seat and not on another person. You should see your avatar image appear where you have clicked. If your event organizer has enabled reactions you’ll then be able to click the emoji icons and react or shout out with text.

Q: I can’t join a table, what do I do?
A: Make sure you allow Sparkle to access your video and microphone via your browser as described in this section.

Q: Who sees the chat?
A: Anyone logged into the event can see the public chat. Each space has its own chat which is visible to anyone else who visits that space. Direct messages are separate from public chat and are only visible to you and the person you are messaging.

Q: Who sees direct messages?
A: Only you and the person you sent it to. Admins do not see your DMs.

Q: How do I delete my messages?
A: You can contact the event administrator to have your messages removed from public chat. Guests cannot delete public chat messages, only admins can.

Q: Am I being recorded?
A: No, Sparkle does not offer any recording feature and does not record guests. If your event organizer chooses, they may record specific sessions using third-party apps, but they should make it very clear whether any session will be recorded.

Q: Why is Sparkle running slowly?
A: Sparkle is a web app whose performance is based on a number of factors: from computer speed, browser tabs, add-ons, WiFi connection, and other programs running. For the best performance possible we recommend the following:

  • Close some browser tabs, and other apps — especially any that may be using video.
  • Restart your browser. Ensure that you are using the latest version of Chrome.
  • Restart your computer.
  • Try an incognito window, which will load a clean browser window without any of your installed add-ons that may be slowing things down.

Q: Can I enter Sparkle via my mobile?
A: Sparkle is designed to be an immersive experience that is best viewed on a full desktop screen. Mobile is not currently supported.

Q: Is my data secure?
A: Personally Identifiable Information (PII) is securely stored and is not accessible to third parties or Sparkle employees except for use as indicated in our Privacy Policy.

Q: Why am I here?
A: Aah, a divine confluence of the universe.

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